Refund policy
RETURN & REFUND POLICY
We have a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused, unworn, and in its original packaging. You will also need your receipt or proof of purchase.
For hygiene and safety reasons, opened or used earbuds, headphones, and other personal-use electronic accessories may not be eligible for return unless the item is defective, damaged, or incorrect.
To request a return, please contact us at aimableetzer34@gmail.com. Returns must be approved before being sent back. Items returned without prior approval may not be accepted.
RETURN SHIPPING
If your return is accepted, we will provide instructions on how and where to send your package. Return shipping costs may be the customer’s responsibility unless the product arrived damaged, defective, or incorrect.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when you receive it. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and provide an appropriate solution.
NON-RETURNABLE ITEMS
We do not accept returns on used personal-care items, opened or used earbuds where applicable for hygiene reasons, gift cards, or items marked as final sale, except where required by law.
EXCHANGES
If you would like a different item, please contact us. Once your return is approved, you may place a new order for the replacement item.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or credit card provider.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.
CONTACT
For questions about returns or refunds, contact us at:
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Email: aimableetzer34@gmail.com